• FAST PRODUCTION • SAFE PAYMENTS • 24H SUPPORT • FREE SHIPPING ON ORDERS OVER 1000 SEK •

Frequently Asked Questions


Curious about something?

Here are some common questions that might be useful. If you're not finding what you're looking for, don't hesitate to get in touch.

///

Shipping

When will I get my prints?

Prints generally leave our production site within 1-2 work days. For international orders, please allow up to 14 days for shipping.

How much is shipping?

We offer free shipping for all orders over 1000 SEK (100€). Shipping for orders below 1000 SEK (100€) is 99 SEK (9,90€).

Where do you ship to?

We currently ship to these European countries:

Sweden
Finland
Denmark
Norway
Austria
Belgium
Bulgaria
Croatia
Czech Republic
Estonia
France
Germany
Hungary
Irland
Italy
Latvia
Lithuania
Luxemburg
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
United Kingdom

Shipments go to the customer's address or to a nearby delivery point.

What happens if I don't pick up my package?

Unclaimed deliveries are returned to us and you will be debited for the delivery (return shipping in Sweden 129 SEK, in other European countries 24,90€).

///

Orders

How do I know the order went through?

You will receive an order confirmation email after purchase.

How do I know when I will ge the product?

Production time is normally 1-2 work days. You will receive an email when the products are shipped.

///

Products

Where do you make the prints?

All our prints, frames, and passepartouts are made in Sweden. The products are sent to you from our production facility in Gävle, Sweden.

What paper do you use?

We print all photos on high-quality, matte Hahnemüle paper. We offer two types of paper: Natural White and Bright White. Our Natural White paper is 200g and has a warm tone. The Bright White paper is 210g and slightly whiter. Photos look stunning on both options.

Should I choose Natural White or Bright White?

If you're looking for highest quality or plan on adding a passepartout, we recommend the Natural White paper. If your budget is tighter, Bright White is your best option.

All prints shown on this page are printed on Natural White paper.

What printing method do you use?

We print your photos using one of the best printing methods available: Giclée printing with archival pigments. 12 colour ink jet printer, acid free paper, and pigment-based archival inks, this process ensures lasting quality. Your prints will look stunning for years to come.

What file types do you accept?

JPEG, TIFF and PNG.

Anything else to think about before uploading images?

Keep in mind your screen is brighter than paper, which may result in that images look darker printed than on a screen. Turn down your screen brightness for a better idea of how images will look printed.

Do you edit photos?

Your photos will be printed as they are. We do not edit photos. If something looks off, we'll contact you before the order goes to production.

Will you crop my photos?

We may crop photos to fit your ordered print size. Include any special instructions about crops in the comments section in the cart, or contact us via email when you place an order.

What is a passepartout?

Also known as a matte or a mount, our passepartouts are perfectly fitted for the print. This includes a 0,5 cm white margin on the print inside the passepartout. Passepartouts are 2,5 cm (for 21x30 cm and 30x40 cm prints), 5 cm (for 40x50 cm, 50x70 cm prints), or 10 cm (for 70x100 cm prints). We do not offer passepartouts for 100x140 cm prints. The passepartouts are carefully selected to match our Natural White Hahnemüle paper, acid-free and come with a front and back to protect the print. See the product page for images of our passepartouts.

All passepartouts come with our 'k' logo bottom right. This subtle design is stunning and adds a unique look to the passepartout.

What is a branded passepartout?

Our branded passepartouts are exactly the same as the regular passepartouts, but with your personal branding added to it. You're able to add your logo of varying sizes to the passepartout, to give it a professional look. Perfect for photographers looking to stand out with their prints.

See the product page for photos of our unique branded passepartouts.

What kind of frames do you offer?

We offer three types of frames: black, white, and oak. They come in horizontal and vertical sizes of 21x30 cm, 30x40 cm, 40x50 cm, 50x70 cm, 70x100 cm, and in square sizes of 30x30 cm, 40x40 cm, 50x50 cm, 60x60 cm, and 70x70 cm. At this time we only offer square frames in black and in white.

Our frames are made of Swedish wood to ensure highest quality and craftsmanship. The frames come with acrylic glass.

Do prints come mounted in frames?

Prints and frames come separately in the same package.

///

Returns

Can I return products?

Our frames and passepartouts can be returned within 30 days of purchase. Prints made on-demand cannot be returned.

However, we want you to be happy with the prints so please do not hesitate to contact us should you have any concerns about the product.

What do I do if a product is damaged?

Send an e-mail to Kolla with a photo of the damaged or defective product and packaging to help@kollashop.com. State in the message the order number along with an explanation of the reason for the return, and if you want a replacement product or refund. Read more about returns in our Terms & Conditions.

Is there a fee for returns?

If a product is damaged or defective and meet our Return Policy, we will cover any additional shipping costs.

Return fee on non-defective products that are not produced on demand (frames) is 69 SEK in Sweden and 14,90€ in the other European countries we serve.

///

B2B

 Do you offer tax-exempt orders?

B2B orders are welcome. Please remember to add your valid VAT information at checkout.

Tax is included on all website prices.

Are you open for business cooperations?

If you have printing needs that we might be able to help you with or if you're looking for long-term cooperation, don't hesitate to get in touch. We can offer a variety of products, and would love to hear from you.